Frequently Asked Questions

Add what you want to your bag, open the bag and continue to checkout. You will enter your delivery details, pick a shipping method and pay — the full cost, including shipping and any tax, is shown before you confirm.

No. You can check out as a guest. Creating an account simply keeps your order history, saved addresses and downloads in one place for next time.

Every order gets a confirmation email, and once it is on the move you can follow its status from the Orders section of your account. Most deliveries land within 10–18 business days.

Get in touch as soon as possible through the contact page. If the order has not been dispatched yet we will do what we can; once it has left, it is treated as a return instead.

Orders are prepared and dispatched within 1–2 business days, and typically arrive within 10–18 business days for US addresses. Several pieces are made by our overseas manufacturing partners and ship directly from them, which keeps prices down but adds time in transit. Every order is tracked, and the exact methods and rates available for your address are shown at checkout before you pay.

Several pieces in the catalogue are made by our overseas manufacturing partners and ship directly from them rather than sitting in a domestic warehouse. That is how the prices stay where they are. Orders leave within 1–2 business days and are tracked the whole way, and if anything looks stuck we will chase it for you.

Enter your address at checkout and the available destinations and rates for your country will be shown automatically. If nothing appears for your location, contact us and we will let you know where we currently deliver.

Shipping is priced by destination and method, so it is calculated in the cart once your address is entered. The exact amount always appears on the order summary before payment.

Yes. Returns are handled according to our refund policy, which you can read in full from the link in the footer. Reach out through the contact page and we will walk you through it.

Contact us with your order number and a photo of the problem. Faulty or damaged deliveries are sorted out directly with us — you do not need to deal with the manufacturer.

Refunds are issued to the original payment method once the return has been received and checked. Your bank decides how quickly it appears on your statement after that.

Checkout runs over an encrypted connection and card details are handled entirely by our payment provider — they are never stored on our own systems.

The payment options enabled for your region appear automatically at the payment step of checkout, so you always see exactly what you can use before you commit.

We use it to process your order and, if you opt in, to send you occasional product emails. Our privacy policy explains this in detail and is linked in the footer of every page.