Refund Policy

Our promise

We want you to be happy with your purchase from TECH LAB. If something arrives damaged, faulty, or isn't what you ordered, we'll make it right.

Return window

You have 14 days from delivery to contact us about a problem with your order. Email us at Supporttechlabb@gmail.com with your order number and, where relevant, a photo of the item.

Damaged, faulty, or incorrect items

We'll offer a full refund or a free replacement — your choice. In most cases you will not need to ship the item back to us. Photo evidence is usually enough.

Changed your mind

If you simply no longer want an item, contact us within 14 days of delivery. The item must be unused and in its original packaging. Return shipping is paid by the customer, and we'll provide a return address when you contact us. Your refund is issued once the item is received.

Cancellations

Orders can be cancelled for a full refund any time before they are dispatched — usually within 1–2 business days of ordering. After dispatch, the return process above applies.

Items we can't refund

Requests made more than 14 days after delivery
Items damaged through misuse or normal wear
Free gifts or promotional items
How refunds are issued

Refunds go back to your original payment method. Once approved, allow 5–10 business days for the funds to appear, depending on your bank. Original shipping charges are refunded only where the item was faulty, damaged, or incorrect.

Order not arrived?

See our Shipping Policy for delivery timeframes. If your order hasn't arrived within 30 business days of dispatch, contact us and we'll refund or replace it.

Contact: Supporttechlabb@gmail.com